1. Custom Merchandise Sales

All custom decorated merchandise sales are final once production begins, except as otherwise provided in this policy or required by applicable law.

Returns or exchanges are generally not accepted for customer preference changes, incorrect sizes ordered, unwanted merchandise, canceled events, or mistakes contained in customer approved artwork.

2. Artwork Proofs and Production Approval

Unitees requires customer approval of production proofs for first time custom orders before production begins.

Proofs may be delivered electronically through email, text messages, photographs, or other documented communication methods.

Customers are responsible for reviewing applicable details, including:

• Artwork, logos, and spelling
• Decoration colors and placement
• Garment styles, colors, and quantities
• Names, numbers, and personalization
• Special production instructions

Production begins only after the customer provides affirmative authorization.

Written approval through email, text message, or another documented electronic communication constitutes authorization to proceed according to the approved specifications.

Once approved, customer requested changes may result in additional charges or revised production schedules.

Unitees retains production approvals and related order records as part of its quality control procedures.

3. Quality Assurance and Production Standards

Unitees maintains quality control procedures throughout the decoration process.

Orders are reviewed for applicable artwork specifications, garment selections, decoration requirements, and production accuracy.

Completed merchandise is subject to reasonable inspection before delivery or customer pickup.

Minor variations inherent to garment manufacturing, fabric composition, printing, and embroidery may occur.

Significant defects or material deviations from approved specifications are not considered acceptable production variations.

4. Reporting an Order Problem

Customers must notify Unitees Screen Print and Embroidery of any damaged, defective, incorrect, or materially nonconforming merchandise within 14 calendar days of delivery or documented pickup.

Claims should include:

• Order number or invoice
• Description of the problem
• Clear photographs of affected merchandise
• Quantity of affected items
• Relevant order or production proof information

Unitees will acknowledge reported concerns within two business days and review the available documentation to determine an appropriate resolution.

Claims submitted after 14 calendar days may be reviewed at Unitees' discretion, subject to applicable law and contractual obligations.

5. Eligible Returns and Corrections

Merchandise may qualify for correction, replacement, or refund when:

• Printing or embroidery contains a verified production defect.
• The finished decoration materially differs from the approved proof.
• Incorrect garment styles, colors, sizes, or quantities were supplied by Unitees.
• Merchandise arrives damaged or defective.
• Unitees fails to satisfy an expressly guaranteed delivery commitment, subject to the applicable order agreement.

Each concern will be reviewed based on approved specifications, production records, photographs, and other relevant evidence.

6. Resolution of Verified Production Errors

When Unitees confirms responsibility for a production or fulfillment error, an appropriate resolution will be provided.

Depending on the circumstances, resolutions may include:

• Repair or correction of affected merchandise
• Replacement or reproduction of affected items
• Partial refund
• Full refund for affected merchandise

Unitees will consider the nature of the defect, the affected quantity, the feasibility of correction, and applicable legal or contractual requirements.

When a return is necessary because of a verified Unitees error, Unitees will arrange or cover reasonable return transportation expenses.

Refunds will ordinarily be issued through the original payment method, unless another lawful arrangement is agreed upon.

7. Noneligible Returns and Exchanges

Unless required by law or agreed upon in writing, returns are generally not available for:

• Customer selected sizes that do not fit as expected
• Artwork or spelling errors approved before production
• Customer changes in design preferences
• Merchandise no longer needed
• Canceled events or changed business plans
• Minor manufacturing variations within reasonable tolerances
• Normal wear, improper washing, or damage occurring after delivery
• Customer supplied artwork limitations disclosed and accepted before production

These exclusions do not apply when merchandise is materially defective or Unitees has failed to meet its contractual obligations.

8. Order Cancellations and Modifications

Customers should notify Unitees immediately when requesting cancellation or changes.

Before production begins, cancellation may be permitted subject to reasonable, disclosed charges for artwork preparation, purchased materials, or completed services.

After production begins, cancellation is generally unavailable because materials and labor have already been committed to the custom order.

Unitees will review requests individually and communicate applicable charges when changes remain possible.

9. Garment Sizing and Color Variations

Customers are encouraged to review manufacturer sizing information before ordering.

Garment measurements, fabric shades, and decoration appearance may vary slightly due to manufacturing processes, materials, and display settings.

Digital proofs represent the intended design but may not reproduce every characteristic of the finished garment.

For projects requiring precise color matching or specialized specifications, customers should communicate those requirements before production so appropriate standards and approvals can be established.

Material differences from agreed specifications remain subject to the quality resolution procedures in this policy.

10. Customer Supplied Merchandise

Unitees may accept customer supplied garments for decoration when approved in advance.

Customers must disclose known garment limitations or special handling requirements.

Because outside garments may have unknown fabric treatments or manufacturing characteristics, decoration compatibility will be evaluated when practical.

Unitees will exercise reasonable care and will not disclaim responsibility for its own negligence or other obligations that cannot lawfully be excluded.

Specific requirements or risk allocations for customer supplied merchandise should be documented before production.

11. Shipping, Delivery and Pickup

Customers are responsible for providing accurate delivery information and inspecting orders promptly upon receipt.

Visible shipping damage should be photographed, including the merchandise and packaging.

Delivery commitments are subject to the terms confirmed for each order.

Unitees will investigate reported shipping problems and fulfill its responsibilities under applicable laws and contractual agreements.

12. Payment Disputes and Order Documentation

Unitees maintains order records that may include invoices, approved proofs, customer correspondence, production specifications, payment records, and delivery documentation.

Customers are encouraged to contact Unitees directly when an issue arises so that it may be investigated promptly.

These records may be used to respond to payment disputes or verify that an order was produced according to approved specifications.

Nothing in this policy restricts a customer's lawful payment dispute rights, fraud reporting rights, or access to legal remedies.

13. Government, Institutional and Contract Purchases

Unitees welcomes purchases from government agencies, educational institutions, nonprofit organizations, and other institutional customers.

Government and institutional orders may include additional requirements concerning:

• Product specifications and approved samples
• Quality assurance and inspection
• Acceptance or rejection of merchandise
• Correction or replacement of nonconforming goods
• Delivery schedules
• Invoicing and payment
• Record retention and contract compliance

Unitees will cooperate with authorized inspection and acceptance procedures as required by the applicable agreement.

Website proof approval does not replace government inspection or acceptance rights when those rights are established by contract or law.

14. Policy Administration and Applicable Law

This policy is intended to operate consistently with applicable District of Columbia and federal law.

If any provision conflicts with a mandatory legal requirement or an applicable controlling contract, that requirement or contract provision will govern to the extent of the conflict.

Unitees may revise this policy prospectively. The version applicable to an order will be determined by the terms in effect when the order was accepted, unless the parties lawfully agree otherwise.

15. Contact Information

Unitees Screen Print and Embroidery

5776 2nd Street NE
Washington, DC 20011

Phone: (202) 529-5494

Website: www.unitees.com

For assistance with an order, please contact our team through the website Contact page.